My Account FAQs
What You Need to Know About Your Account Portal
Having trouble logging in or just have questions about our Account Portal? Get your questions answered below.
WHAT HAPPENED TO THE MY ACCOUNT PORTAL?
We are always trying to make things better for our customers so we have set up a much more user friendly payment solution where you no longer have to remember usernames or passwords!
CAN I MAKE MY INSTALLMENT PAYMENT ONLINE?
YES! If you are currently set up on installment payments you can still pay online. If you would like to pay online contact our office and confirm your email address from that point forward you will receive all of your installment coupons via email at the time they are due. Just click the link and make your payment and you’re done!
CAN I MAKE MY DOWN PAYMENT OR PAYMENT IN FULL FOR MY POLICY ONLINE?
YES! Once your application is processed, you may chose receive your down payment or payment in full invoice to pay online.
HOW LONG WILL IT TAKE FOR MY PAYMENT TO POST TO MY ACCOUNT?
Payments made Monday – Friday before 4pm PST will post the same business day. Any payments made after that time will post the following business day.
CAN I PAY FOR MY POLICY OR INSTALLMENT PAYMENT OVER THE PHONE?
Yes! We can still process your debit/or credit card payment over the phone. You can also ask us to email you an invoice so you can pay your remaining installments online.
HOW MUCH DOES THE INSURANCE COST FOR A FAMILY CHILD CARE?
Our rates can be found on our application. Click here.
There are multiple different plans and optional coverage depending on your license type. Of course if you have any questions you can send us an email or give our office a call anytime during business hours.
I SENT A CHECK WITH MY APPLICATION BUT I AM RECEIVING EMAILS ASKING ME TO SIGN ADDITIONAL DOCUMENTS?
If you choose to mail your application we no longer require you to send a check along with it. If you did send a check with your application we still may need you to sign additional documents before we can make your policy effective. It is very important that all required documents are completed as in some cases we can not issue your policy until they are received.
I NEED TO MAKE A CHANGE TO MY POLICY, CAN I DO THAT ONLINE?
Yes! Any change to your policy must be requested in writing. You can email your request to [email protected], or fax to 888.476.0888 or mail your request to our office. Endorsement requests may take up to 5 business days to process.
I NEED TO CANCEL MY POLICY. WILL I RECEIVE A REFUND?
If you need to cancel your policy just send us a request to cancel with your policy number and the date you would like to make the cancellation effective. Once we receive this request we will send you back a formal policy release form to process your cancellation. Policies are cancelled on a “Pro-Rata” basis which means you will receive a refund of any unearned premium less any non-refundable fees.
I APPLIED FOR COVERAGE BUT I HAVEN’T RECEIVED A QUOTE OR INVOICE TO PAY?
If you have completed an application and have not received a quote or invoice to pay, within 5 business days, please contact our office to ensure that your application was received or that if we have tried to contact you regarding your application. We suggest checking spam filters and voice mail boxes to ensure that we have not tried contacting you.
MY COVERAGE EXPIRES TOMORROW, WHAT DO I DO?
If you are a current customer, we send out your renewal information about 45-60 days in advance of your policy expiration date. We ask that you complete your renewal information and return it no later than 10 days prior to your expiration date to ensure there are no delays in processing your policy before your expiration date. If you are on a time constraint we will do our absolute best to accommodate your needs and get your policy processed as soon as possible but applications are processed on a first come first serve basis.
WHEN WILL MY COVERAGE BE EFFECTIVE?
If you are a new customer and have never had a policy with us before or if your policy has previously lapsed, coverage will start on a future date that you request or the date we receive your signed coverage order form & payment.
If you are renewing your expiring policy, your coverage will be effective as of the expiration date of the expiring policy provided that your payment and completed renewal paperwork is received before that date.
I HAVE SOMEONE REQUESTING TO BE ADDITIONAL INSURED ON MY POLICY. WILL YOU SEND THEM AN EVIDENCE OF MY INSURANCE?
YES! Anytime an additional insured is added to your policy we will automatically provide them an evidence of insurance providing that we have the correct contact information for your additional insured on file.
DO YOU PROVIDE HOMEOWNERS COVERAGE?
YES! As of January 1st, 2019 Homeowners coverage will be available for day care providers.
DO YOU PROVIDE WORKERS COMPENSATION COVERAGE?
Please check the requirements in your state, you may be required by law to carry this coverage. We can certainly assist you in placing your workers compensation coverage. Just give our office a call so we can provide you will the details you will need.
DO YOU PROVIDE COVERAGE FOR COMMERCIAL CHILD CARE CENTERS OR OTHER SPECIALTY CHILD CARE OPERATIONS?
YES! Give our office a call and speak with one of our knowledgeable underwriters in our commercial centers department. Or click here to complete an application.
REMEMBER WE WILL NEVER ASK YOU FOR YOUR SOCIAL SECURITY INFORMATION OR FOR YOUR CREDIT CARD INFORMATION IN THE FORM OF AN EMAIL. IF YOU FEEL YOU HAVE RECEIVED A SUSPICIOUS EMAIL CLAIMING TO BE FROM US, PLEASE CONTACT OUR OFFICE TO CONFIRM.